Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Most products are made to order. Standard production and fulfillment usually takes 2–5 business days before shipping. Certain products, large orders, holidays, or periods of high demand may require additional time.
Business days do not include weekends or holidays. Production time is separate from shipping time.
SHIPPING RATES
Available shipping methods and charges are displayed during checkout based on the products, order size, destination, and available carrier services.
ESTIMATED SHIPPING TIMES
After fulfillment, estimated shipping times are generally:
• United States domestic orders: 1–8 business days
• International orders: 1–20 business days
These are estimates and are not guaranteed. Carrier delays, weather, customs processing, holidays, inventory availability, and other circumstances outside our control may affect delivery.
TRACKING
When tracking is available, a shipping-confirmation email will be sent after the order ships. Tracking information may take up to 48 hours to update after the carrier receives the package.
SEPARATE SHIPMENTS
Products in the same order may be produced at different facilities or require different packaging. Your order may therefore arrive in more than one shipment. Separate tracking information may be provided for each package.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please review your information before placing an order.
Contact us immediately if an address needs correction. Address changes are not guaranteed after an order enters production or ships.
Additional shipping charges may apply when a package is returned because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-address issue.
INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless included during checkout or required otherwise by law, these charges are the customer’s responsibility.
Customs processing may delay delivery.
LOST, DAMAGED, OR INCORRECT ORDERS
If an order is damaged, defective, misprinted, incorrect, or appears to be lost in transit, contact us at Contact@yachtboz.com.
Claims for damaged or defective products should be submitted within 30 days of delivery. Lost-package claims should be submitted within 30 days after the estimated delivery date.
Please include your order number, a description of the issue, and clear photographs when applicable. Eligible replacements and refunds are handled according to our Return and Refund Policy.
CONTACT
Yachtboyz Official Store
Voyage After Dark Presents: Yachtboyz LLC
Email: Contact@yachtboz.com
Website: