Refund policy
RETURN AND REFUND POLICY
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind after an order has entered production. Please review product descriptions and size guides carefully before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at Contact@yachtboz.com within 30 days of delivery.
Include:
• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
If the claim is approved, we will arrange a replacement or refund at no additional cost. You generally will not need to return a damaged or defective item unless we provide specific instructions.
LOST PACKAGES
If your order has not arrived, contact us within 30 days after the estimated delivery date. We will review the tracking information and, if the shipment is confirmed lost in transit, arrange an eligible replacement or refund.
WRONG OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect address, incomplete address, refusal, or failure to claim the package may require payment of additional shipping costs before they can be resent.
RETURNS AND EXCHANGES
Do not mail an item back without contacting us first. Unauthorized returns may not be accepted or processed.
Because each product is made specifically for the order, we do not provide returns, exchanges, or refunds for:
• Ordering the wrong size or color
• Buyer’s remorse or change of mind
• Normal variations in screen color or product appearance
• Products damaged through misuse, improper care, or normal wear
• Sale items or gift cards, except where required by law
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed after production begins.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card issuer may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at Contact@yachtboz.com.
LEGAL RIGHTS
Nothing in this policy limits rights available to customers under applicable consumer-protection law. Where a mandatory cancellation or return right applies—including qualifying orders shipped to the European Union, United Kingdom, Brazil, or another jurisdiction—we will follow the applicable legal requirements.
CONTACT
For return, replacement, or refund questions, contact:
Contact@yachtboz.com